不可受理的情况

以下情形将无法受理退货或换货：

• 因个人原因（如尺寸、颜色、风格改变想法）提出的退换。
  
• 商品已穿着、已使用，或有明显使用痕迹（除商品在未使用前即存在瑕疵外）。
  
• 未提前与我们联系而直接寄回的商品，或在商品送达后 超过 7 日 才提出的问题（包含瑕疵品）。
• 因顾客个人使用不当或保管不当导致的破损、污损。
  
• 无法完整退回商品本体及其所有附属物、包装、吊牌等内容物。
  

关于瑕疵品处理

如您收到的商品存在瑕疵，请于 商品到货后 7 日内 与我们联系。

• 若商品有库存，我们将为您 更换新品（有库存时不提供退款）。
  
• 若无库存可更换，我们将接受退货，并 承担往返运费。
  
• 瑕疵品的退款将退还：商品金额、消费税、运费及相关手续费。
  
• 请以任意邮寄或快递方式将商品寄回，并务必在包裹上清楚标注您的姓名。
  

如有任何疑问，欢迎随时联系我们，我们会尽力为您提供协助。

Cases Not Eligible for Return or Exchange

We are unable to accept returns or exchanges in the following situations:

• Requests made for personal reasons (e.g., size, color, or change of mind).
  
• Items that have been worn, used, or show any signs of wear (except in cases where the item arrived with defects before use).
  
• Items returned without prior contact, or issues reported more than 7 days after the item’s arrival (including defective items).
  
• Damage or stains caused by improper use or handling by the customer.
  
• Items that cannot be returned in full, including missing accessories, packaging, tags, or any included components.
  

Defective Items

If your item arrives with an initial defect, please contact us within 7 days of delivery.

• If a replacement is in stock, we will arrange an exchange (refunds are not offered when exchanges are possible).
  
• If no replacement stock is available, we will accept a return and cover all return shipping costs.
  
• Refunds for defective items will include: product price, tax, shipping fee, and any applicable handling fees.
  
• You may return the item using any postal or courier service, but please ensure your name is clearly written on the package.
  

If you have any questions, please feel free to contact us. We’re always here to help.